Our online ticketing solution for Centenary Stage Company (CSC), out of Hackettstown, NJ, is a big hit with the patrons ordering tickets online. With CSC's permission, the patron's ordering comments go to both CSC and SR Web Resources. This way we can stay on top of any unforeseen problems a patron may experience and you can see the success of the program from the comments below.  For three years and since the application's inception, we've had only one very minor complaint about how the ordering system works. It has all been glowing, very pleased comments as to how user friendly the system is.

Also see comments from our own direct customers. as well as our Client Portfolio.

Theatre Patron comments    (in their own exclamation marks, caps and smiley faces)
 
We've highlighted some our favorites with bold red. It's important when people compare to like systems and give ours such great marks! A great system is coded and tested well but equally important, it is planned and designed well.

CSC Ticketing Screenshots

This is a photo gallery of screenshots, each page image clicks to a large version of that sample Web page)

Comments from this new 2008-09 Season:

"Just want to let you know that ordering tickets was very easy! Everything worked beautifully--very easy! Smile, smile!!"

"Ticket ordering on line was simple! Thanks!

"The system was much easier to use than those for other theatres."

"very easy to order tickets thanks"

"Thank you !"

"ticket ordering process is excellent!"

"easy ordering process"

Comments from this new 2008-09 Season:

"Love your site - extremely easy to navigate through the site!"

"Definitely the fastest and easiest online box office ever!"

"Once again very awesome ordering experience - easy, fast and intuitive. I love using this online ordering."

"So far, so good.
Registering and ordering tickets was simple and quick.
Please do not ''enhance'' the system and make it more complicated."

Note: That's a comment a Web developer wants to hear, that we were so successful at making it easy to use, that someone specifically requests that it not be 'enhanced.' Very Interesting!

"Your ordering system is extremely easy to use. the only thing that would make it easier would be if you saved (encrypted, of course) and presented previously used credit cards so we don't have to re-enter the number each time."

Note: Making the patron enter their credit card each time they order is an additional security measure by choice.

"ordering was very easy!"

"I use web for many things. Your system is easy and works fine.
Hopefully the USPS will deliver the tickets on time."

Comments from this new 2007-08 Season:
(we're still getting lots of positive feedback - we just aren't showing them as often anymore)

"Thank you very much !
Excellent ordering system ! Beverly & Gareth"

"This was easy! Thanks"

"Your ticketing system is so easy and convenient. You have a very user friendly, easy to understand system."

"Very easy to order tickets, speedy process."

"This system was painless!"

"Thought the on-line ordering process was easy to follow - liked the highlighting to draw one's attention to important information. This is my first on-line order. Was not sure if you had my mailing address and did not see where I could check that before submitting my order. That was the only thing I found unclear."

Note: As a result, we programmed the system to show a small part of the mailing address so someone knows when they order that the address on file is correct.

"It was easy and simple. I''ll be using it again in the future."

Note: That's the reaction we want!!

Comments from the 2006-07 Season:

"This was the easiest ticket I ever boiught for anything. Thanks"

"Once again it's a pleasure ordering my subscription this way!"

"great web site and very easy to use...this was a pleasure not a chore to get tickets for my granddaughters plays"

"easy ticket ordering, good concerts!"

"TICKET ORDERING WAS SIMPLE."

"The ordering process was very easy to use. Hope to use it often."

"This is my first time attending one of your functions. Your online system is fine. I look forward to attending other functions in the future."

"Your website was quick and easy to use."

"Very smooth and easy transaction. Thanks."

Comments from the 2005-06 Season:

"ticket buying made easy!"

"It is one of the best - truly. I am impressed!"

"Excellent system. Easy to navigate."

"great site..very easy to use..good job."

"I thought this ordering system was helpful and clear, with many explanations. Thanks."

"Ticketing ordering is very simple on line, thank you!"

"Ordering was so very easy. As a new subscriber, I can''t wait for the upcoming performances!"

"With my vision impairment, I usually prefer to speak with someone in the box office. However, this was easy to use!"

"This was very easy to use...looking forward to the show!"

"PARTICULARLY GOOD"

"very very easy to use indeed! I liked the separate pop up window for viewing seating arrangement and taking a look at the adopt a chair program without interrupting the order process. Thank you very much and good luck with the adopt a chair program.
cheers"

"VERY GOOD SYSTEM"

Comments from the 2004-05 Season:

"The directions were clear and system was very easy to use. I'm sure I will be using this method to order all my tickets."
(that's an important goal - to offload box office personnel as much as possible with edited orders placed online)

"Your on-line ticket ordering system is great! I love it. One of the easiest I have used."

"Very easy and convenient to use."

"Your on-line order system is great. I didn't have any problems using it."

"Easy to follow, no improvements needed!"

"I like the convenience of the online ordering system and can think of no improvements needed at this time."

"Very Good."

"Was a breeze."

"This site is very clear and easy to use. Now if the tickets are actually waiting for me on the 31st of Oct, everything will be perfect."

"Thanks! Quick and painless!"

"GREAT!!! Super easy to navigate through!!!!!"

"The transaction was very simple and it was easy to navigate through your website. I recommend a map of the theater be put on the site."
(This is a smaller theatre. Every seat has a great view. For this reason, it was decided not to put a more complex seating choice function online - in response to this comment, we did add a seating chart)

Comments from the 2003-04 Season:

"The ordering process was as advertised - a piece of cake!"

"System seems to work well."

"Excellent site ..... the webmaster(s) did an excellent job."

"Very convenient ordering process!"

"Easy to use Directions very clear and easy to follow - didn't make any mistakes"

"Considering my computer ability this was easy."

"Great system - I do a LOT of on-line ordering, purchasing, etc. - this is as good a system as any. Nice job and quite unexpected for a local organization."

"The ticket ordering system was extremely easy to use. We are looking forward to seeing the New Jersey Ballet. Thank you!" 

"I found your ticket ordering system to be quite good and convenient.
Thank you."

"I liked it. Clear and easy to use."

"very easy to use"

"Very easy to use. If it ain't broke don't fix it!"

"Online ordering worked well. Easy to follow and understand. Had no problems and I'm a computer novice."

"Our ordering experience was easy & very handy. Thank you very much!"

"Very easy to use"

Comments from the systems first year of use - 2002-03 Season:

"The ordering system is easy to use. How do I know what seats were reserved and did we have a choice of seating?"

Note: This is a smaller theatre. Every seat has a great view. For this reason, it was decided not to put a more complex seating choice function online.

"Easy and convenient...thanks"

"I thought the ordering process was very good. It was quick and easy. I planned on ordering by phone but was unable to reach someone live. Although all my calls were returned, ordering on line was much easier. "

Note: By the nature of the box office, there are times when the office is not manned - that's where the online ticketing system shines! With its ability to offer around the clock access to ordering all of the remaining shows and the ability for the system to do edits to be sure the order is right, using the system is like adding multiple quality people to your staff.

"IT WAS GREAT!!"

"so far so good!"

"Your system is very user friendly!! :)"

"very user friendly"

"It was incredibly easy and I hope that more shows will be offered so I can order tickets using this system! Thanks!"

"I found this process to be very proficient. I would have liked the opportunity to view the theater seating and if possible pick out the seats that I wanted. I have never been here before. I would also like this form which I am printing to include the date and the number of tickets - Thanks"

Note: As a result, we increased the size of the lettering inviting the patron to print the page prior to the comment request/final confirmation page - that prior page does include the date and number of tickets (Sample).

"easy to use"

"This was very easy and this is our first time visiting your web site... (remainder is about an office related comment)"

"User friendly"

"Easy to use and adequate opportunities to make changes and to confirm order."

"Clear, simple and efficient. Now if the tickets are at the box office without a hitch and the billing is correct your ordering system gets an A+. Thanks."

"My compliments to who ever designed this web site. Ordering could not have been easier"

Theatre Executive Comments - from the Associate Artistic Director

"We cannot say enough how pleased we are with the many Web services you have provided for us at the Centenary Stage Company and Performing Arts Guild - from the excellent design of web pages, to the easy accessibility of information for our patrons, to the first-class on-line ticket ordering system you designed for CSC. You truly dedicated yourself to knowing our business and bringing exactly the right touch to the display of information.

Our many thanks also for all the pro-active work you have done to make our site continually better, and the many recommendations for increased visibility. Our customers love being able to access our schedules, get information about coming events and even buy their tickets, any time of the day or night. You are truly our 'theatre angel!' "

                               Catherine Rust
                               Centenary Performing Arts Guild / Centenary Stage Company
                               Associate Artistic Director,
                               Director of the Women Playwrights Series (WPS)

Application Review

Patron receives detailed Email Confirmation

We will code your ticketing function exactly to your theatre's requirements.  Follow links to large sample screen shots of the system:

Log on method of making ordering even easier with subsequent orders.
 
Multiple subscription plans.
 
Ability to order Individual tickets when subscriptions are available and afterwards.
 
Errors from edits show up on the same page as where the Patron enters field information. Easy to correct and continue.
 
Encourage donations (sample on Individual tickets).
 
Once a Donation is given, requests for donations do not show on subsequent page
 
Up-to-date event availability per a database lookup
 
Block Day-Of-Event ordering
 
Fund raising items can be done as an option
 
Easy change order page with recalculation function
 
Clear printable final order page
      Includes tickets/subscriptions ordered, order number, date, amount,
      Last four digits of credit card number, other credit card information
 
Comments page - to check that the system is meeting your patrons needs successfully.
 
Administrative panel
      Print the order, process it in the box office then change the order to fulfilled.
      Change an event to "Sold Out" or change other status indicators, as needed
      

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